The drivers are VERY unprofessional: departing whenever they please, even though the bus was EMPTY. Our group ended up having to wait for one of the other drivers to decide to take us back to the hotel. In particular mr. Povremeni Prijevoz and mr. Občasini is one of the most disrespectful ones. So I don't recommend neither the agency nor these drivers. We were shouted at because someone was smoking an electronic cigarette in the bus and insulted unjustly. Also the driver got awfully close and was extremely menacing (we are a group of young boys and girls around 18 years old). On top of all of this we saw those same drivers smoking an actual cigarette as if the bus was his alone (mind you we had rented the bus for ten days). Again I don't recommend "Arrivabus".
Date of experience : August 06, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Advertisement Aug 25, 2024I don’t know his name, but the driver of the 195a bus at 2323 from Walton to Crofton was so so lovely. I didn’t realise the bus was terminated at Crofton, and while I was prepared to walk, he very kindly checked with his manager he could drive me on to Ryhill as I was by myself in an area with no kerbs/streetlights. What an angel, thank you so much for looking after me
Date of experience : August 25, 2024
Reply from Arriva Bus (UK)
Hello, Lauren
Thank you for your 5 Star Review!
I am happy to hear of the great service you received from the Driver on the 195A bus.
Please feel free to leave a commendation for the driver on the following link; https://www.arrivabus.co.uk/help/contact-us
Kind Regards
I want bus services to be brought into public ownership. Arriva Bus UK have no interest in running a proper evening/weekend service for non-profitable routes. I have been left stranded on two occasions recently with no option but to pay £40 for a taxi. I am middle-aged man but what about the safety of women who are stranded after Arriva buses fail to turn up?
In the name of all that’s holy, invest in real-time passenger information like other bus providers. Bloody cheapskates.
93% 1 star reviews for Arriva Bus UK. We can’t all be wrong, can we? When will politicians take notice? I use Red Line Buses and Carousel Buses all the time and don’t have to cause to complain about them.
Date of experience : July 27, 2024
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
757 Luton interchange to Victoria.
The arriva bus app is totally useless for starters! All the times as of now are all over the place. They don’t make sense.
The timetable has changed 21st July apparently yet the customers are last to know, therefore we have missed coaches home and to work due to have absolutely no idea of who to contact as no updates are sent to customers, not on the app, their site or calling them as they work only min-fri CS 9-5 on the phones which is ridiculous as we are stranded not knowing what on earth is going on if something happens to a coach or the service especially after 8pm
Customer service offer absolutely no compensation or good will gestures for glaring poor customer service.
So poor arriva! Very disappointing!
National express are better for a reason!
Date of experience : July 29, 2024
Reply from Arriva Bus (UK)
Updated Jul 29, 2024
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
No busses of the Fastrac B for over half an hour and two Fastrac buses speed by with 'not in service' on. Why? Why does this always happen in Dartford when there are many busses of all other numbers and companies running freely. Plenty of other fastrac busses. I hate the fact this is the only bus service that goes near my house and I have to rely on them. Shambolic. Why not just cancel the service it would be less disappointing .
Date of experience : August 05, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us
A member of Customer Services will be in contact with you.
Kind Regards,
^KH
When we're told we should use public transport more often, Arriva stands as an example of why you really shouldn't. Half their commuter buses are cancelled without warning or explaination, sometimes without even the good grace to tell customers they've been cancelled and their customer service is pathetic. Does not function as a bus service, mostly because it just does not care to. I cannot denounce this worthless company enough.
Date of experience : July 23, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^AM
08.10am 18th of July 24
Getting on the bus from Woodside to work. Female driver takes it upon herself to raise her voice in an aggressive tone because I didn't hear she wanted me to remove my card. I had my earphones in, when I did remove them that's when she start becoming extremely rude, aggressive and belittling infront of other passagers.
Date of experience : July 18, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Aug 9, 2024The worst service ever. App said 29 mins past then 53 to. I started walking then it went passed me at 41 to. Absolutely disgusting. They need to close down immediately as they can’t run a bus service
Date of experience : August 09, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Jul 25, 2024I got on the 8.20am X22 from haymarket newcastle. Later in the journey there was a detour the driver did not know where he was going actually backed up in the middle of the road as missed detour sign asked passengers where to go and then did not come off correct exit at the roundabout so instead of being beside plessey woods he managed to get us on the spine road at the three horse shoes. I then had to go to the front of the bus and direct the driver to bedlington station and get back on track to bedlington high street. Think a bit more training is required and understanding of areas. Yes this did happen it does sound unbelievable but I'm sure it can be verified through the bus tracker and the other 5 passengers on the bus.Also there would be alot of bus stops missed.
Date of experience : July 25, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
Thanks for making us aware of this.
This is not something we expect from our drivers, please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Advertisement Aug 13, 2024Constantly leaving my daughter stranded and then refuse to refund the tickets for that service. Huge ‘holier than thou’ attitude throughout the company. Gross.
Date of experience : August 12, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience your Daughter has experienced with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link:
www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Absolutely useless company. No point of even having a bus schedule with how unreliable the service is.
Note to Arriva- please don't even try bore me with your "sorry you had a bad experience" generic response. Not worth my time or yours.
Date of experience : July 17, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Jul 30, 2024Absolutely shocking service. 2 buses missed this morning .Drivers can be miserable as sin.nearly never on time.Need a new bus operator who can run the buses right.
Date of experience : July 30, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Jul 22, 2024Honestly the same crap as everyone else. £80 a month so i can turn up late to work and appointments. The only thing you manage to do consistently is be late. If i failed to turn up let alone turn up on time, i would be sacked. Arriva do not care and these reviews do not get read by them, look below where a user complains and asks to not receive the same generic response as everyone else and no doubt this review will receive. Your a joke of a service. Do better arriva!
Date of experience : July 22, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged, to enable us to look into your complaint and be able to provide you with a response. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Advertisement Jul 17, 2024Why do we bother with these reviews? They apparently get "looked into" but nothing comes of it ! I was late for work cause the damn 31 diver didn't keep to the schedule thy is posted !
Instead they come when they feel like, waited for the next bus and that never shown, thanks to them I was late for work and got a written warning! Seriously F U arriva you was more useful on strike !
Date of experience : July 17, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link: www.arrivabus.co.uk/help/contact-us.
Read 1 more review about Arriva Bus (UK) 2 days agoMore chance of getting the clap than their buses
Date of experience : September 02, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry for the inconvenience that you have experienced due to the service shortfall.
Unfortunately, the depots have advised us that they are suffering from operation difficulties which they are trying their best to resolve and they would also like to apologise that they have also not been able to deliver their high standard of service.
Whilst the depots try their hardest to ensure that all services retain an acceptable frequency it is difficult to predict which services this will initially impact.
If you wish to get this logged as a formal complaint, please can you provide all information via the contact form on the link:
www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^
KW
Appalling bus service who treat their drivers abysmally, meaning no one wants to work for them, meaning they are constantly short staffed, meaning up to 2/3rds of their buses are cancelled. Their approach to ‘customer service’ is for a bot to automatically answer any post on social media with a request for you to complete a form, which is not even dealt with by Arriva. They in turn email the garage who will either say i) insufficient staff or ii) not enough serviceable buses. That’s it. It’s truly paying lip service to the concept of customer service. They (meaning senior management) absolutely do not care. You have been warned.
EDIT: As you can see, this review has been answered by a bot that posts a reply that is IDENTICAL to every other negative comment made here. As I confidently predicted above.
Date of experience : July 08, 2024
Reply from Arriva Bus (UK)
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
